FREQUENTLY ASKED QUESTIONS
Is Unbent’s silver jewellery genuine 925 Sterling Silver?
Absolutely. Every Unbent piece is crafted from authentic 925 Sterling Silver, hallmarked for purity and designed for lasting brilliance. We stand by our quality with a 100% money-back guarantee. 925 Sterling silver is made of 92.5% pure silver and 7.5% copper.
How long will it take to receive my order?
Our standard production time is 15–20 business days, with 3–5 days for shipping within India. International deliveries can take 6–8 weeks. For urgent timelines, reach us on WhatsApp for clarity.
Do you offer free shipping?
Yes, we offer complimentary shipping on all domestic orders. International orders are shipped at an additional cost.
What if the jewellery doesn’t meet my expectations or fit correctly?
We offer a 24-hour exchange policy for non-customised pieces. Simply inform us within 24 hours of delivery. For details, please refer to our Exchange Policy.
Without a physical store, how can I be sure the jewellery will match what I see online?
We use high-resolution photography and detailed product descriptions to showcase each design exactly as it is. What you admire online is precisely what you receive. Follow us on instagram @unbent_official to stay tuned for our exhibition schedules.
Do you offer custom design services?
Yes, we specialise in bespoke Demi-Fine jewellery for bridal trousseaus, milestone gifts, or personal keepsakes. Please allow 4–8 weeks for custom orders.
What is Moissanite Polki?
Moissanite Polki is a lab-created gemstone cut in the traditional Polki style capturing the heritage charm and raw sparkle of Polki jewellery in an ethical, affordable way.
Will 925 silver jewellery look like gold?
Many of our pieces feature premium 18K/22K gold vermeil for a rich, luxurious finish offering the elegance of gold without the price tag.
What is Gold-Vermeil?
Gold vermeil (pronounced vehr-may; it's French!) is a legally regulated term that refers to jewellery with a sterling silver base metal and a layer of gold plating that is at least 2.5 microns thick. Gold vermeil is superior to gold plated jewellery in terms of longevity, quality and value!
Is vermeil the same as gold plated jewellery?
Gold vermeil is not the same as gold plated jewellery. The main differences between gold vermeil and gold plated jewellery are the thickness of the gold plating and the base metal used. Gold plated jewellery has plating at least 0.5 microns thick (4-5x less than gold vermeil). It does not require a sterling silver base; it usually uses inexpensive materials, such as copper or brass as its core metal.
What is the authenticity and quality of the gemstones used in your designs?
All the gemstones we use are natural and responsibly sourced. They may have, indentations, inclusions or other slight imperfections which are the identity and beauty of naturally occurring gemstones. To know more, you can get in touch with us on +91 99810 99059 or write to us on hi@unbentjewellery.com.
Do I need to create an account to place an order?
No, you don’t need to create an account to place an order. You can checkout as a guest, but we will need you to fill in your email address at checkout and phone number during checkout for communication related to order fulfilment and logistics.
Can I sell my Unbent silver jewellery back for money?
While silver has intrinsic value, Unbent pieces are treasured for their craftsmanship and design, not just their metal content. They’re meant to be worn, cherished, and passed down.
Do Moissainite Diamonds or CZ stones look real?
We use premium-grade Swarovski and CZ stones, set to maximise sparkle offering an authentic, high-quality look without compromising ethics.
What makes Unbent different?
- Heritage craftsmanship: Handcrafted by skilled artisans with generations of expertise.
- Signature designs: Original, timeless pieces you won’t find anywhere else.
- Uncompromising quality: Stringent checks at every stage of creation.
Sustainability focus: Recycled metals and ethical stones wherever possible.